Fraktpolicy

Shipping Policy

At our store, we want your order to arrive safely, securely, and as quickly as possible. We work with DHL for order delivery and provide tracking information so you can follow your shipment from dispatch to arrival.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take a little longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

Delivery Times

Once your order has been handed over to DHL, delivery times depend on your destination and the shipping service available for your order.

Estimated delivery time is typically:

Local and nearby destinations: 2–5 business days
International destinations: 5–12 business days

These timeframes are estimates and are not guaranteed. Customs procedures, weather, transportation disruptions, public holidays, or other circumstances outside our control may occasionally result in additional delays.

Shipment Tracking

When your order has been dispatched, you will receive a shipping confirmation containing your DHL tracking number, where available.

You can use the tracking number to check the progress of your shipment and view the latest delivery updates.

International Orders

For orders shipped internationally, the package may need to pass through customs before it can be delivered.

Depending on the destination, you may be responsible for customs duties, import taxes, VAT, or other local chargesimposed by the destination country. These charges are not included in the purchase price unless specifically stated at checkout.

Customs requirements and fees vary between countries, so we recommend checking your local regulations before placing an international order.

Delivery Address

Please make sure your shipping information is complete and accurate before submitting your order.

We are not responsible for delays or failed deliveries resulting from an incorrect, incomplete, or outdated address provided at checkout. If you notice an error in your address, contact us as soon as possible so we can determine whether the order can still be updated before dispatch.

Delayed or Missing Packages

If your package appears to be delayed, please first check the latest information using your DHL tracking number.

If the tracking information has not changed for an extended period or your package appears to be missing, please contact us. We will assist you in reviewing the shipment status and, where appropriate, work with DHL to investigate the issue.

Damaged Packages

If your order arrives visibly damaged, please document the condition of the package and its contents as soon as possible. Contact our customer service team with your order details and photographs of the damage so we can assist you with the next steps.

Delivery Attempts

DHL may make delivery attempts according to the service and destination. If delivery cannot be completed, DHL may provide instructions for arranging another delivery or collecting the package.

Please follow the instructions provided by DHL to avoid additional delays.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery procedures, or applicable requirements. The latest version published on our website will apply to orders placed after the policy has been updated.